There are several ways of getting support for Thinking Home and answers to your home automation questions. This page describes a few.

Apple Help

Apple Help for Thinking Home provides useful information about using the software. To assist in troubleshooting, virtually every window contains a Help button that leads to the portion of the Apple Help describing the particular topic in more detail.

Note: Thinking Home 1 users may find that Apple Help Viewer is remembering the old set of help files and showing that when you select Help in Thinking Home 2. The workaround is to:

1. Quit Help Viewer and delete the cache file at
   /Users/yourname/Library/Caches/com.apple.helpui/TOCCache.plist
2. Delete the old help folder at
   /Users/yourname/Library/Caches/Documentation/Help/Thinking Home/Thinking Home Help

Email

You can write us at and we will respond as promptly as we can.

Sherlock

For a really fast search of internet resources, try the “Home Automation” Sherlock channel. It searches wiki’s, forums and newsgroups and you can often find your answer this way. For example, your devices are no longer responding to your FireCracker or hand-held remotes and you suspect that the transceiver may not be working. You look on the transceiver and see that it is model RR-501. Then use the “Home Automation” channel in Sherlock to search for "RR-501" and find that others have seen this before and have found a solution.

To enable the Home Automation channel, visit the Thinking Home’s Preferences window and select the Extras tab. The Sherlock button is located there. This is available for Mac OS X 10.4 and earlier.